Returns & Refund Policy

1. Return Conditions:

• We accept returns only in the following cases:
  • The product is defective due to manufacturing issues.
  • The product was damaged during shipping.
  • The product received is incorrect or does not match the order.
• Returns are not accepted if the customer ordered the wrong product, changed their mind, or dislikes the product.

2. Return Process:

• Contact our customer service team at support@pureherbstore.com or call 585-678-6088.
• Provide your order details, a description of the issue, and photos of the product (if applicable).
• Once your request is approved, we will provide a Return Merchandise Authorization (RMA) code and instructions for returning the product.

3. Return Shipping Fees:

• We cover all return shipping fees for eligible returns (defective, damaged, or incorrect items).

4. Refund Processing Time:

• After receiving the returned product, we will inspect it and process your refund within 7-10 business days.
• Refunds will be issued using the original payment method.